Refund policy

Your first purchase of any product is covered by our 30-Day Taffy Happiness Guarantee.

Trying something new should feel exciting, not risky. If you’re not happy with your Taffy purchase, contact us within 30 days of delivery and we’ll work with you to make it right.
Tried something and it wasn’t for you? We get it — everyone’s hair is different. Contact us within 30 days of delivery. For your first purchase of any product, we’ll offer a refund or replacement if you’re genuinely dissatisfied with the product. You don’t need to ship an opened product back to us.
Something arrived damaged, leaking, incorrect, or missing? That’s on us. Contact us within 7 days of delivery with your order number and a photo, and we’ll replace the affected item or issue a refund at no additional cost.
Return shipping: For standard returns of unopened products, customers are responsible for return shipping. If we made a mistake or your product arrived damaged, Taffy covers it.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect. Refunds are issued to the original payment method after approval and may take several business days to appear, depending on your financial institution.
To prevent misuse of our guarantee, refunds on opened products are limited to one refund per customer/household and may not apply to unusually large orders, repeated refund requests, or suspected abuse.